Reference

Legal clarity before you join

Your account starts with clear legal terms: who may access, how your data is used, and what rules apply before you enter the lobby.

Local law appliesAccount identity checksData request pathDANA OVO GoPay QRIS
pejuangjitu Legal clarity before you join
CONTACT ROUTES

Reach us about legal questions

A legal question should reach a person who can read your account record, not a public comment thread.

Live chat after login Open the help bubble inside your account for legal access questions tied to your username, device record or payment reference. Chat is monitored daily from 09:00 to 23:00 WIB for Indonesia account matters.
Account email desk Email the address shown in your account area when you need a written reply about terms, data changes or account status. Include your username, registered phone number and the payment rail used.
Payment reference check For legal questions involving DANA, OVO, GoPay or QRIS, send the transaction reference and time stamp. We compare it with the account ledger before giving any status reply.
DATA CARE

How we handle legal account records

Legal handling depends on clean records. We keep account details, login events, payment references and support messages so we can answer status questions without guessing.

Registration data

We use the details you enter at account creation to confirm ownership, contact you about policy matters, and compare payment names when DANA, OVO, GoPay or QRIS records require a match.

Cookie use

Cookies keep your session active, remember basic device signals and help us protect your account page from repeated login prompts. You can clear browser cookies, but you may need to verify again.

Login security

When a new device reaches your account, we may check the login path, IP region and recent activity. This helps us answer legal access questions with a clear account trail.

Record retention

We keep account, wallet and support records for operational and legal reasons. Retention length may vary by record type, payment reference and any open account question you have raised.

Change requests

If your phone number, email or wallet name needs correction, contact us from the registered channel first. We may ask for a matching payment reference before editing account details.

Policy contact

Questions about legal terms, data handling or account access should go through chat or the account email desk. We keep replies inside the account record for later checking.

Answers for legal account concerns

Legal questions usually come up before you open an account, during payment checks, or when you need a data change. The answers below explain how we treat access, account ownership, payment references, cookies and support contact. They are written for Indonesia customers using local rails and should be read together with the terms shown during account registration.

Access depends on local law and is available only where local law permits. Before opening your account, read the terms shown on the registration page and use accurate personal and contact details.

We may compare your account name with DANA, OVO, GoPay or QRIS records to confirm ownership and reduce account disputes. This check is part of legal account handling, not a promotion.

We keep registration details, login events, payment references, wallet actions and support messages. These records help us answer account status questions, handle correction requests and review policy issues tied to your account.

Contact support from your registered email or the in-account chat. Include your username, current phone number and the detail you want changed so we can compare it with the account file.

Cookies help connect your browser session with your account and device pattern. If you clear them, you may need to log in again or complete extra checks before support can confirm access.

Use the help bubble after login or the account email desk shown inside your profile. We keep legal term questions in the account record so later replies can follow the same case.

Yes, we may pause access if region status, identity details, payment references or login activity need checking. Support will review the account trail before giving an update through your registered contact path.